Connection made to Arizona mom

Just minutes after I finished interviewing one of the two directors for the article that starts on the previous page, I got a call from Linda, an activities assistant at the residential memory care unit where my mother lives in Phoenix. Linda wanted to set up a Zoom video meeting with my mom, my wife and me.

This technology was new to the memory care facility, and Linda herself had never used Zoom before. We would be their test case for this new way of connecting residents with loved ones.

After some connection blips, Linda had us up and running in short order. We had a wonderful conversation...